Stephen Boucher is the author of the Petit Manuel de Créativité Politique – Comment libérer l’audace collective (Little Manual of Political Creativity). He is building an ecosystem of organizations and approaches, including Reos Partners, that can help to apply augmented democracy, starting in Europe.
Democracy is intended to be the power of the people, for the people, and by the people. Unfortunately, as Yale Professor Hélène Landemore reminds us in Democratic Reason – Politics, Collective Intelligence, and the Rule of the many, over time, few politicians, thinkers, and even citizens have had much faith in the electorate’s ability to be intelligent collectively. Winston Churchill once famously said, “The best argument against democracy is a 5-minute conversation with the average voter.” Doesn’t this comment resonate with most of us today?
Yet, in the past few years, deliberate experiments in new forms of public collaboration around the world have proven that such skepticism may be overblown. National issues forums, democracy festivals, consensus conferences, participatory budgeting, and unusual approaches such as the Forum Theater are building a more fruitful relationship between citizens and public authorities. For example, in India, following the jan sunwai public hearings approach, officials and people that have been affected by a particular action or decision of the administration settle legal disputes in front of a public that laughs, applauds, or boos. In Grenoble and Charleroi in France, through Parlons-en events, people who are homeless are invited to discuss their difficulties with their fellow citizens. In Chile, the Consensus Table offers indigenous peoples a unique opportunity to talk with government agents.
Such initiatives are welcome supplements in the diet of a poorly nourished political body. The good news is that by bringing people together, they strengthen civic education, engagement, and public conversation. But even as these efforts grow in importance, they remain relatively marginal. The conversation is too often unbalanced and ill informed, and the resulting decisions remain (or at least are perceived as) sub-optimal. Such initiatives are also insufficient in the face of growing challenges and opportunities: Demagogues prosper while people become more frustrated; new digital tools enhance citizens’ expectation to have more say but also unleash disinformation; and new social movements and innovative experiments continue to grow in number and impact.
To ensure more legitimate and effective policies, we need a structurally healthy diet of democracy that incorporates sustained dialogue. As Hélène Landemore comments, “For most political problems and under conditions conducive to proper deliberation and proper use of majority rule, a democratic decision procedure is likely to be a better decision procedure than any nondemocratic decision procedures.”
Fortunately, we know from many experiments the conditions that allow a group of diverse people to solve societal issues with creative, efficient, effective, and timely solutions. Building on such practices and insights, now is the time for what I call “Augmented Democracy.”
Policy makers readily admit that they are not equipped to communicate with their constituents, as a recent survey of government communications leaders conducted by communications firm WPP revealed. Spanning 40 countries, it indicates that only half of respondents believe they have the right tools and resources to do their jobs. Only 14% have had any training in public engagement. Is it therefore surprising that, while today’s institutions understand the importance of investing in collective intelligence, they are unsure how to do so properly?
Experiments in participatory and deliberative democracy, creativity, and collective intelligence show that high-quality deliberation requires at least the following seven ingredients:
Different combinations of methodologies can be brought together to meet the above principles. In fact, “Augmented Democracy” should be seen as a commitment to a sustained “democratic R&D” approach as opposed to a rigidly defined tool. For the sake of illustration, I will highlight a possible combination of social and policy labs, transformative scenario planning, deliberative polling, civic tech, and creativity techniques that together increase impact, convergence between stakeholders, and public acceptance of outcomes.
Imagine that, as a government official, you are required to define the policy and regulatory reforms required to address an issue with system-wide implications, complex ethical dilemmas, and long-term impacts (all characteristics that our current governance mechanisms struggle with). This challenge could be the transformation of healthcare through the digital and genomics revolutions, the repercussions on our economies and societies of autonomous vehicles, or the impact on jobs of artificial intelligence. We would recommend that someone in this position follow this sequence of actions:
Throughout the process, you can involve a wider set of players and citizens online, integrating their input with in-person discussions. Such an approach thus combines the breadth of perspectives that a variety of citizens and stakeholders bring (you can use deliberative polling and civic tech tools here), while allowing for the depth of expertise needed to ground the process in an informed consideration of options and trade-offs (TSP and Policy Labs are useful at this point). Importantly, you involve key people to make things happen with more people in order to enrich the vision of possible futures and legitimacy of the choices made to implement this vision.
Experimenting with Augmented Democracy
This is an illustration of what “Augmented Democracy” could look like. I don’t pretend it’s a one-size-fits-all solution to all issues. The example given here is particularly well suited to issues that require a combination of technical expertise, ethical debates, and long-term vision, such as those that emerge at different levels of government.
Like many other experimental approaches, the ”Augmented Democracy” approach will need to be evaluated and improved. Yet, it could “augment” our system of representation without completely tearing it down. Implemented with adequate resources, regularity, and proper commitment on the part of public authorities, it could transform politics. Are we ready for more than the 5-minute conversation with the average voter?